Deathloop (skin)
Deathloop (skin)
Deathloop (skin)


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  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

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    • Can there be a virus in the Download?

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    • Forgot password/username?

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    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

      Limited account status can be a result of the following reasons:

      1) You accessed your account from another country. This is the situation where our system acts as an additional security measure aimed to prevent an unathorized access to your personal data.

      2) You were using VPN which is strictly against our rules of service.

      In order to restore access to your account, please contact our support at [email protected] and provide us with some information about your account. A good list would have:

      - Some of your order IDs

      - Real name, indicated in the account information

      - Date or period of the last purchase

      - Date or period of the account creation

      Note: If your account was limited due to violations of our rules we can guarantee that we will restore access for you.

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

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    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

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    • Does GamerGate save my Credit Card information?

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